Frequently asked questions

We deliver within the Netherlands, in our available delivery areas. Check the options for your address at checkout and read our delivery information. Contact us about addresses outside the Netherlands; please do not assume international delivery is available.

Delivery is free from €28 in Amsterdam and the surrounding service areas listed in our policy. Outside the local area, delivery costs €14.95; orders over €169 qualify for free delivery within our delivery area. The minimum order value for delivery is €28. Available options and final charges appear at checkout.

Emanzana 9, 1103 AV Amsterdam: Monday–Friday, 16:00–20:00.
Little Brazil Amsterdam, Raamsteeg 6: Tuesday–Saturday, 12:00–17:00.
Pickup is free and by appointment within these hours. You will receive further information after ordering.

Check the available options when ordering. Contact us first about an urgent request or a particular time. Same-day pickup and an exact delivery time are only agreed once we have confirmed them.

For local deliveries, we send a text message on the morning of delivery with the expected arrival time. Outside the local area, the courier sends an email around 10:00 on the delivery day with a time slot. See our delivery terms.

Yes. Someone must be present to receive frozen products. We do not leave them unattended. If nobody is available, a second delivery charge may apply under our delivery terms.

Contact us before ordering to discuss the address and available options. Make sure you or the reception can receive the frozen order. A special delivery time requires our confirmation.

Our açaí pads are frozen fruit purée for making bowls and smoothies. Remove the packaging and blend with, for example, banana and a small amount of water, juice or plant-based drink. Follow your blender’s instructions for frozen ingredients. Add toppings to taste. Explore our recipes.

Pads are pre-portioned into 100-gram servings. Drops are small pieces of frozen purée that you can weigh out in your preferred quantity. Check the product page for the pack size and ingredients you are choosing.

Keep frozen products in the freezer and follow the storage instructions and best-before date on the packaging. Shelf life can vary by product and batch. If you need a specific date before ordering, ask us about the current batch.

Check the specific product information and its packaging label. Ingredients, nutrition information and certification vary by product; a feature of one product does not automatically apply to our entire range. Contact us before ordering if information is missing.

For products offering a subscription, choose your purchase option on the product page. Check the displayed price, discount, frequency and terms before checkout. A one-time purchase is not a subscription. Read our subscription information.

Use the management link in your subscription email. You can also request a new access link through the subscription portal using the email address you ordered with. Your subscription shows the available changes and applicable terms.

Open the order page from your confirmation email or sign in to your customer account. Use the tracking link once it is available. Contact us with your order number if you need help.

Click the order and invoice link in your order confirmation email. If a VAT invoice is available for your order, you will find it on the order page under VAT (Btw in Dutch). Click the invoice number to open and download it.

Ask the partner who shared the offer for the current code and its conditions. Enter the code at checkout and check that the discount is applied before paying. An older mention does not mean the code is still valid.

Contact info@acaiamsterdam.nl or +31 (0)6 341 42 080. Include your order number and explain the problem so we can help.

Open your order to submit a request, or email info@acaiamsterdam.nl with your order number. For products covered by withdrawal rights, notify us within 14 days of receiving the last item; you then have another 14 days to return it. Request cancellation before dispatch as soon as possible. Any applicable right of withdrawal remains after dispatch. If the option is missing from your account, contact us directly. Read the full return policy.

Change-of-mind return shipping or collection arranged by us costs €15.95 per return. There is no restocking fee. We do not charge this ordinary return fee for an incorrect or faulty product we delivered. Contact us to arrange collection.

Notify us within 14 days of receipt. The packaging must remain sealed and the product must not have thawed. Follow storage instructions and contact us for suitable collection; do not send frozen products by ordinary parcel post. If you received an incorrect, damaged or thawed product, contact us as soon as possible. Your statutory rights remain.