Shipping policy
Delivery Information - Acai Amsterdam
Welcome to the Acai Amsterdam delivery information page! We strive to deliver our delicious acai bowls and other healthy treats to your home as quickly and efficiently as possible. Below you will find all the important information about our delivery service.
Delivery costs and minimum order value
Amsterdam and surrounding areas (our local delivery area): delivery costs €5.95 for all orders below €37 and is free from €37. There is no minimum order value. This applies to frozen products, supplements, granola, other products and mixed orders.
Outside our local delivery area: orders containing only supplements, eligible superfood powders and/or granola (no frozen products) cost €7.95 to deliver, with no minimum order value; delivery is free from €169. Orders containing frozen products, mixed orders with frozen products and other products have a €29.90 minimum; delivery costs €14.95 and is free from €169. No separate supplement or granola delivery charge is added.
The €7.95 rate outside our local delivery area applies only when every item is eligible. Cacao nibs, chia seeds, matcha and coconut milk powder are excluded. Your postcode and basket determine the available delivery options and final rate.
These rates apply within our existing delivery areas. Enter your postcode in the cart to check availability and choose a delivery date.
Delivery Confirmation
Amsterdam and surrounding areas:
On the evening before your delivery day, we will send you a text message confirming the expected delivery time.
Outside Amsterdam and surrounding areas:
Our courier will send you an email around 10:00 AM on the day of delivery with a delivery time slot.
Important Notice
We expect you to be home on the agreed day and time for the delivery. Since the delivery may contain frozen goods, we cannot leave them with you without someone present.
If you are not present, we will be forced to charge you additional delivery costs for the second delivery.
Amsterdam and surrounding areas: €5.95
Outside Amsterdam and surrounding areas: €17.95
Pick-up
You can collect your order free of charge at either of our two pickup locations in Amsterdam:
- Emanzana 9, 1103 AV Amsterdam: Monday–Friday, 16:00–20:00.
- Little Brazil Amsterdam, Raamsteeg 6: Tuesday–Saturday, 12:00–17:00.
You are welcome to collect your order on the date and within the pickup time slot you selected when ordering. There is no need to make a separate appointment.
Payment methods
We accept the following payment methods for deliveries:
- iDEAL
- Credit card (Visa, Mastercard, American Express)
- Apple Pay
- Google Pay
Sustainable packaging
All our deliveries are delivered in 100% biodegradable and recyclable packaging. Help us protect the environment by recycling it correctly.
Problems with your order?
If there is anything wrong with your order, please contact us immediately:
- Phone: 06-34142080
Email: info@acaiamsterdam.nl
Newsletter
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Thank you for choosing Acai Amsterdam. We look forward to providing you with the tastiest and healthiest frozen fruit in Amsterdam and the surrounding area!
If you have any questions about the above, please let me know.
Greetings, Rui
